Monthly Archives: October 2015

5 Ways to Improve Customer Service in Your Small Business

When you first opened your company’s doors, you spent a great deal of time working to build your customer service. You shook the hands of all who walked in the door. You knew their names. Now, as your business has grown, you’ve found it is harder than ever to keep that same high level of customer service you really need. The good news is there … Read More

Increasing your CRM’s ROI

If you have a CRM, then you will also have a Return on Investment, more commonly known as ROI. As the Return on Investment reflects the progression and success of your business, it stands to reason that you would want it to be on the incline, rather than the decline. CRM systems: Almost always having a positive return Even if your initial CRM attempts have … Read More

Factor in the Factors

Factors that can make a difference in the payoff of a CRM system When it comes to setting up a Customer Relationship Management (CRM) for your company, there is really no clear-cut way to decide what the optimum investment is. It is important to realize that no two companies work the same, so you need to make a decision on what is the best CRM … Read More