“Change is the only constant in life”, wrote a Greek philosopher Heraclitus around 500 B.C. So, what has philosophy got to do with Customer Relationship Management or CRM? Not much, except that a system or technology, if adopted or implemented in an organization can only flourish if its workforce is ready to use the same, whole-heartedly. Organizations whose employees have accepted the change, of implementing … Read More
Every Student Counts Most of the time, the phrase customer relationship management (CRM) brings to mind sales and business applications. However, a recent study suggests yet another useful purpose: Student Retention. Administrators at post-secondary institutions can now look to increase student retention statistics using CRM variables. Student Retention According to research from Central Washington University, educational enrollment is competitive at every level – … Read More
Adding In Advice All of the great tips and advice articles out there on how to manage your customer relationships can sometimes go in one ear and out the other. If they are not put into action in the most effective way, then what’s the point? The only way to achieve the maximum amount of success with customers is to learn your consumers and track … Read More
Even Cartoons Need CRM Software There’s no job too small and no customer bigger than another when it comes to running a successful business in today’s economy. Yes, you’ll have your VIPs and repeatedly loyal customers, but valuing every dollar invested or spent on your company is part of outstanding customer service. The same goes for behind the scenes of an organization. The happier your … Read More
How Can My Business Acquire New Leads via Social Media Utilizing a CRM is about more than just managing existing customers. It’s also about the ability to easily add new customers into the mix. Do you remember the first time you heard about using social media for business purposes? You probably did not really believe that it could serve you or your customer. And yet, social … Read More
It might sound silly, but the secret to top customer engagement is actually not using a particular system. It’s simply about consistency, but using the right program can make life easier for you to gain that consistency and allow you to make changes relatively quickly.cloud-based crm is one way that you use consistency and planning ahead to get the most out of engagement. It also brings in … Read More
It does not take a true analytics minded professional to capitalize on his or her business’s implementation of CRM software. It does, however, take that true analytics driven professional to reap all of the additional benefits that a formidable CRM has to offer. Positive Customer Relationship Management (CRM) is a vital asset for any business to be proud of. What better way to realize … Read More
Growing your business means strengthening your business relationships. If you want to see profit increases, Return of Investment (ROI) escalation and skyrocketing productivity numbers, then you need to start CRMing your business experience. Signing up for cloud based Customer Relationship Management (CRM) software gives your organization a fighting chance in your consumer market. Every aspect of the customer experience is enhanced to complement one another and ensure … Read More
Stay Connected With Cloud Computation What protocols do you have in place in case of an emergency? With the events plaguing our news feeds of late, the need for an effective plan of action should be placed front and center. Just as important as the outlined protocol is, the communication of the plan to every party affected is detrimental. Nothing brings information and those … Read More
It may not be June 20th but it is certainly starting to feel a lot like summer. Graduations are finishing up, school semesters are finished or almost out and vacations are on the books. Many executives are now focusing on how to stay tuned in to what is going on in the office while they are away. With a cloud based customer relationship management … Read More