The effect that COVID-19 is having on businesses of all sizes is profound. While the world slowly begins to resume activities that everyone once took for granted as daily life, enterprises of all sizes, in all industries, will be dealing with a new normal. During these unprecedented times, meeting your customers’ needs is more important than ever. Business disruptions serve to increase anxiety among those … Read More
In a perfect world, businesses would allow their CRM system to optimize marketing strategies, allow for a scalable resource of agents, improve customer relationships and meet their goals. Unfortunately, this is not a perfect world and the average failure rate of a CRM can be almost 43% There are many benefits to a CRM project, but the failure is not merely a matter of happenstance. … Read More
As a business owner and decision-maker, you must have heard a good deal of buzz about customer relationship management (CRM) solutions and the benefits they bring to the table. However, if you are one of those who are undecided on whether or not to use one for your organization, then you are in the right place. Let us give you an insight into what a … Read More
Customer management is, by far, the most vital function of every organization. With competition increasing by the day, if you are unable to look after the needs of your customers proactively, they are sure to leave you sooner rather than later. Besides looking after the needs of your existing customers, it is also crucial to find prospective customers and win back those who have deserted … Read More
Not so long ago, companies that depended upon remote workers or incorporated them into their organization faced numerous challenges. Today, business culture is shifting from individuals in field locations (typically sales executives or inspectors) being an exception to on-site employees. An increasing number of companies now allow – or even encourage – employees to work at home or other off-site locations. But why is remote … Read More
The automotive industry is a competitive vertical. And, with customer expectations on the rise, it is not easy for businesses to manage their customers without the help of technology. But there is one tool that helps businesses tide over most of the customer relationship problems, and its name is customer relationship management (CRM) software. Yes, an automotive CRM can help manage your customers more efficiently. … Read More
Customer relationship management (CRM) software is known to help businesses on several fronts. To name but a few, it organizes and stores your data in one place, automates your sales and marketing processes, streamlines your business operations and helps you develop a strong relationship with your customers. For these reasons, businesses both large and small are embracing CRM with open arms. According to Forbes, the … Read More
Customer churn is a phenomenon that affects businesses both large and small in equal measure. If you are in the business world, you understand the importance of retaining your customers. As a business owner, you spend a lot of time and money on acquiring new customers. But if you’re not successful in retaining them, it will be difficult for you to survive in today’s competitive … Read More
Sales are the backbone of almost all businesses. If you want to do well in the business world, you need to empower your sales team with all the amenities so that they achieve all their goals. After all, businesses are in business to make money, and you can do so only if your sales reps and your sales process are up to the mark. So, … Read More
While it is important for modern clinics and hospitals to invest in medical equipment and trained staff, it is equally vital for them to look after the interests of their customers. Investing in a customer relationship management (CRM) system allows you to better serve your patients, build long-term relationships with them, protect their data and prevent errors. As MarketsandMarkets reports, this is quickly becoming an … Read More