Category Archives: Customer Service

Maintaining a Quality Customer Experience During Hard Times

With customers becoming more savvy and empowered, businesses can’t afford to ignore the customer experience (CX). Regardless of the vertical you belong to, you need to keep your customers satisfied to grow as an organization. To beat the competition in normal times, businesses strive hard to improve the customer experience and remain relevant. But these are not normal times. With the world battling the COVID-19 … Read More

How to Improve Real-Time Customer Service with a CRM Solution

How to Improve Real-Time Customer Service with a CRM Solution In today’s competitive environment, retaining customers is by far the greatest challenge for businesses in every industry. Because providing quick customer service is key to success, a customer relationship management (CRM) solution is now indispensable. Strategic use of a CRM can greatly improve efficiency, which gives customers the personalized attention they need to maintain loyalty … Read More

How to Choose the Best CRM Software for Your Start-up

According to a forecast from Gartner, the customer relationship market (CRM) will be worth more than $40 billion U.S. dollars in 2018. The CRM market was just $13.9 billion U.S. dollars in 2010 – representing phenomenal growth. Whether you are an established business or a start-up, one thing that is central to the success of your operation is the way you relate to your customers. … Read More

Valuing Engagement: Capitalizing Customer Effort

It might sound silly, but the secret to top customer engagement is actually not using a particular system. It’s simply about consistency, but using the right program can make life easier for you to gain that consistency and allow you to make changes relatively quickly.cloud-based crm is one way that you use consistency and planning ahead to get the most out of engagement. It also brings in … Read More