A Cloud for Customer Service
Keep Customers Happy With a Savvy Cloud Solution
An imperative component of customer service is the effective management of every customer’s information. eZnet CRM provides the framework for first class customer service by converging all communication and account updates. As it is a cloud system, it is equipped with prime features that integrate smoothly with your current business model. A cloud based Customer Relationship Management (CRM) solution will provide a framework CSRs will covet.
Stay on top of customer needs with eZnet CRM’s real-time support features. They include:
- Mobile Application – Keep in touch and easily access information from anywhere
- Ticket Module – Issues are addressed fully without loss of data or miscommunication
- Rapid Response – Recognize issues quicker and tackle them immediately and effectively
Cloud Computing is largely used in the business world today that the better question is “Why would you NOT Cloud?” The cutbacks on costs, updated software and flexibility are just the start. Don’t forget the environmental footprint leading to a greener future. As long as shared resources are completely secure and even diminish the use of excess energy and hazardous hardware, why would you not cloud? Remember, sharing is caring. Don’t want to share, we’ve got you covered as Virtual Stacks Systems™ also offers Dedicated VPS hosting!
Know your customers better with eZnet CRM’s advanced organizational software. Within the cloud, information on current customers is retained and localized while the software still gathers and accommodates vital data on potential customers. Keep track of valuable customer metrics like:
- All communication/interaction
- Account history
- Online presence (social media included)
- Preferences – shipping, currency, and payment methods
eZnet CRM indulges each CSR with easy navigation of the cloud solution from their personalized dashboard. Working within the CRM makes sure all interactions and practices stay aligned with specific campaign efforts and the actions of other departments.
You’ve Got Your Customers & We’ve Got You!
Keep in mind that while you focus on your customers, Virtual Stacks Systems™ is focusing on you as valued customer too! Every night we conduct backups for our clients to prevent any workflow interruptions and our cloud servers provide a 99.9% uptime. This allows for our support center (and yours) to remain always available and providing secure payment methods that will encrypt all personal information.